New Enquiry

This lesson introduces you to the New Enquiry screen in TEAMS — a feature that allows you to record and manage student, agent, or employer enquiries before they become formal applications. It helps track communication history, follow-ups, and lead progress efficiently.

Depending on the type of college, you can choose from three enquiry types:

• Student – For all college types. Used to track individual prospective students.

• Agent – Mainly for CRICOS colleges. Used to manage interest from potential new agents.

• Employer – Common in domestic-funded or Fee-for-Service (FFS) colleges. Used to track potential business clients for staff training.

Why It’s Important

Using the New Enquiry screen helps you:

• Stay organised by separating early-stage leads from formal applications.

• Record communication notes and follow-up tasks.

• Monitor lead status and improve conversion.

Accurately tracking enquiries ensures no opportunity is missed. By using the New Enquiry screen in TEAMS, you’ll manage communications more effectively and support better decision-making across your marketing and admissions team.