1. Admin Before You Begin

An introduction to TEAMS and the core concepts that guide a successful onboarding. This lesson outlines how TEAMS supports college operations, the importance of priorities, processes, and people, and the preparation steps required before beginning your system setup.

Learn how hierarchies define the foundation of your TEAMS setup — from organisation and campuses to students, enrolments, numbers, and key dates.

Learn how to set up and manage user accounts in TEAMS, assign roles and permissions correctly, and maintain a secure and compliant audit trail for your organisation.

Learn how to view, create and manage campuses in TEAMS, including campus hierarchy, licence limits, mandatory fields, AVETMISS settings, and campus-level configurations essential for accurate reporting and compliance.

Learn how templates work in TEAMS, including types, merge fields, rules, and campus linking, so you can configure reports, emails, and SMS messages correctly.

Learn how to use the Custom Import feature in TEAMS to migrate and manage data from other systems. This lesson covers planning, setup, field mapping, sequencing, and validation to ensure smooth and accurate data imports.

Learn how to manage marketing operations in TEAMS. This lesson explains how to use webforms, CRM, agents, agent portals, and account managers to capture enquiries, manage applications, and track agent and counsellor performance.

Learn how to track every stage of a student’s journey in TEAMS, from their first enquiry through to becoming an applicant, a student, and a graduate. This lesson explains each lifecycle stage, its system permissions, and the importance of maintaining accurate status updates for reporting and compliance.

Learn how to set up and manage Webforms in TEAMS. This video shows how to customise Enquire Now, Apply Now, and Become an Agent forms, track submissions in the Marketing Dashboard, and automate alerts for staff and agents.

Learn how to manage the complete agent lifecycle in TEAMS from onboarding and contracts to commissions, bonus invoices, and performance tracking ensuring efficient agent relationships and compliance.

Learn how to use Account Managers in TEAMS to track sales performance, manage student counsellor links, and generate reports. This lesson explains how to assign Account Managers to agents, applicants, students, and enrolments, and how to analyse performance using CSV reports.

This lesson introduces how academic structures are set up in TEAMS and why they are the foundation for compliance. You’ll learn how programs, subjects, sequence numbers, and study/holiday weeks define enrolment timelines, study periods, course progress, AVETMISS data, and student communications.

This lesson covers managing qualifications in TEAMS, from academic setup and report template configuration to marking results and maintaining the qualification register

Learn how intakes work in TEAMS and how fixed and rolling study sequences affect student start points, subject progression, course progress, and compliance reporting.

Learn how timetables are structured in TEAMS and understand their importance in managing programs, subjects, and student schedules effectively.

This lesson covers the complete flow of financial data from applications to enrolments, including fees, instalments, invoices, agent commissions, numbering rules, exports, and compliance best practices. Designed for both finance managers and operations staff, it provides the essential knowledge to manage student and agent transactions with accuracy and confidence.

This lesson provides an overview of finance settings in TEAMS, including how to configure number settings, invoice generation options, and campus-specific financial preferences to ensure accurate and consistent financial management across the organisation.

Learn how to correctly link and manage fees across different levels in TEAMS to ensure accuracy in enrolments, invoicing, and commission calculations. This lesson explains best practices for naming, linking, and configuring fees for multiple academic streams.

In this lesson, you will learn what Instalment Plans are in TEAMS, how they divide total fees into multiple invoices, and how they ensure clear, compliant, and consistent billing across applications and enrolments.

This lesson explains what study periods are in TEAMS, why they exist, and how they are used for course progress and compliance monitoring. You’ll learn how study periods are calculated per enrolment, how they roll over, and why understanding them is critical before managing attendance or course progress.

This lesson explains how course progress percentages are calculated in TEAMS and why accurate subject start and end dates are critical for compliance, warning management, and student outcomes.

This lesson explains how intervention stages are used to support students who are at risk of underperformance, and how outcomes must be recorded to ensure interventions are completed correctly in TEAMS.

It explains how to create and verify USIs, the role of cloud notifications, key store files, and the DSP’s ABN and SSID

This lesson explains what LLN (Language, Literacy and Numeracy) assessments are, why they are essential for RTO compliance and student success, and how LLN results are managed and monitored within TEAMS.

Learn how to view, add, and manage COE and visa information in TEAMS for applicants and students, ensuring enrolments align with visa validity, COE dates, and compliance requirements.