Enrolment – Contact Log

This video explains how to use the Enrolment Contact Logs Custom Import in TEAMS to bring historical communication records into the system.

You will learn:

• What enrolment contact logs are used for in TEAMS
• How contact logs support consistent enrolment management and follow-ups
• Mandatory prerequisites and data rules before importing
• How to prepare a compliant CSV file using the Excel Guide 
• Mapping contact log fields correctly
• Understanding warnings, errors, and validation steps
• Reviewing imported contact logs within enrolments

Accurate contact log imports ensure communication history is visible, traceable, and reliable across teams.

IMPORTANT: At the end of this lesson, you will need to complete the quiz before moving on to the next lesson.